Tuesday, February 24, 2015

How to Fix iTunes Error ‘This Device Isn’t Eligible for Requested Build’

Mac and Windows iPhone iTunes error list is pretty long. Users with Apple gadgets have to fix the problems on their own once in a while, luckily you can always find the necessary how-to instruction online. If you come across ‘This device isn’t eligible for the requested build’ issue you can solve it by following the detailed guide below.

The error often happens to people who are running an older version of iTunes. Apple updates this desktop program pretty often and if you don’t have time to follow each update and are still using some previous release it might result in the error we mentioned above.

How to Fix iTunes Error and Make iPhone Eligible for the Requested Build

Method 1. iPhone iOS Version

iDevice users who like to manually install versions of iTunes by downloading it using the direct link can make a mistake and choose the wrong version. It is highly important to first learn what iPhone or iPad model and build you have and only then you can download the firmware file. Besides, Apple is signing only the most recent version of its iOS and stops signing older ones so if you are running iOS 8 when iOS 8.1.3 is already available you might need to upgrade.

Method 2. New iTunes Version

Try to install iTunes 12.1.1 for Windows or 12.1 for Mac which are the most recent releases offered by the Cupertino-based company. The problem might be related to you older version of the tool so the update might fix everything without any additional steps.

If you are running Windows or Mac version just launch your iTunes on your computer and select iTunes menu to select Check for updates option. This should update you to either iTunes 12.1 or 12.1.1 at the moment.

Method 3. ‘Gs.apple.com’ Hosts File

The problem with “this device isn’t eligible for the requested” error can be caused by ‘gs.apple.com’ file on your computer which makes it impossible for iTunes to connect to Apple severs.

If you are running Windows on a PC, use this instruction:

Step 1. Go to Search option and look for Run. Have you found the Run icon? Click on it.

Step 2. You will see a new Open box where you can enter %WinDir%\System32\Drivers\Etc and press OK to continue.

Step 3. The computer should open Etc folder for you where you will find Hosts file.

Step 4. Are there any entries there? If you see anything, remove it. You have to add # with a space at the start of the entry. Save this file.

Step 5. Restart your PC.

If you are on Mac, you can follow this guide:

Step 1. Use Terminal on your computer.

Step 2. Type this command sudonano /private/etc/hosts and click Enter / Return key.

Step 3. If it is needed, enter your password, and once again press on Enter / Return.

Step 4. You will see your hosts file now and if you see any entries there, remove them, if you don’t see anything just type # with a space at the start of the entry. Are you done? Remember to save these changes by clicking on Control-O.

Step 5. You can now exit this file and restart your Mac.

Try to update your iPhone or restore it using iTunes. The program shouldn’t show any errors now.


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